Support

Telephone support

  • Telephone support is available every weekday from 9am to 5pm.

  • The team at Silverpeas endeavours to answer every question relative to the software

Waiting time and priority

  • Every request for assistance is dealt with by our support team within a 2 hour period.

  • Customers requests are dealt with according to their difficulty and estimated solution time

Corrective maintenance and follow-up

  • Silverpeas provides customers with a problem reporting tool to follow the current state of their request and the application of corrective patch(es) to resolve their problem.

The Gold option and updates

  • With the Gold option, Silverpeas customers automatically benefit from all minor updates and major platform changes.(minor and major version changes)