Coaching

To put to work it's platform, Silverpeas has developed a methodology that we describe below :

•     Understand the context of the project and the maturity of the company about collaborative tools. Define and / or refine the approach below (removing inappropriate steps in context)
  
•     Identify the organizational units and actors involved in successive target deployment
  
•     Identify large sets of information (documents, databases), and the most used applications
  
•     Identify key processes, roles and responsibilities (contributors, validators, readers)
  
•     Establish cross matrices Actors / information and describe the relevance and criticality of intersections
  
•     Identify problems (inhibiting the achievement of an objective, organization, control, SI current constraints to the business (financial, legal, etc. ....)
  
•     study the possible impact of various collaborative tools of organizational units, objectives, problems, opportunities
  
•     Organize collaborative spaces by : business units, trades, processes, projects, crosscutting concerns (quality, traceability, etc.).
  
•     Set on rights (of users, groups, roles) on variuous tools
  
•     Establish a large mesh taxonomy content
  
•     Study access mode of different types of actors (sedentary, nomadic, etc.). And the security aspects
  
•     Search for information, processes, services, that could increase the use of tools
  
•     Refine the deployment strategy
  
•     Customize the graphic user interface to strengthen the identity of groups or business units
  
•     Coach the tools managers and contributors, during their first steps
  

The implementation should always be carried out as a project (such as driven, with goals, deadlines, a manager, working groups). The worst mistake of putting a solution available "parachuted" without involvement, without explanation, without support.