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The workflow engine of Silverpeas™ answer to multiple needs: _ The top management would like to increase efficiency of work in company
and organisation. They are sensible to a return of investment based on time saving.
_ Project managers want to be able to settle tools to structure activity and share
between teams. They are looking for something easy and quick to set up which could
be able to be done without IT specialist.
_ The work team members are looking for daily help for rationalization and official action
demand as well as answered actions. Easy, reliable and quick are satisfaction motives.
_ Methodology responsible wants a tool to define and diffuse process in the entire
organisation.
_ IT system administrator are looking for a easily administrable solution. They would be
sensible to the easy configuration, to the reliability but mostly to the existence of tools
to correct anomaly. As described up, workflow engine of Silverpeas allows description of process and form. It allows managing of parallel tasks, for example the simultaneous automatic mail sending to a person and validation request to another, although conditional connection. The supervisor can monitor historical steps of live process or old process, with the contribution of every actor. Workflow process and forms are described in XML files, generated automatic for graphic designer: 
Workflow processes are associated to a folder constituted of items groups (fields). Those items appear in forms associated to action (forms can adapted to user language). Actions are realisable by users according to the role. They change the state by filling folder.
Actions can be conditional. Folder can be joined by join files “with specific version”.
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