Silverpeas supports you throughout the entire duration of your project

Our experts do all what they can, to ensure that the implementation of your intranet solution brings really an added value for your organization.

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Implementation of the solution

1
Launch meeting
Presentation of the interlocutors, planning of the first working meetings, modalities of operation, quality assurance.
2
Installation of the Silverpeas solution on the adequate server
3
Initiation of project management
Creation of spaces, deployment of applications, connection to the directory, contributions, moderation
4
Collection of additional requirements and functions
Interfacing with other applications, security policy, localization of existing contents, definition of new contents, drafting of a functional specifications document.
5
During the process
Regular internal meetings at Silverpeas between the project manager and the product director for identification, very early on, any product enhancement required for the project.
6
Graphic project
Workshops to define ergonomics and integration of the graphic chart, proposals for models, selection of a mainline, deepening of the line, validation
7
Refining the schedule
Based on the specifications document
8
Realization of page templates
Intranet home page or website pages, realization of the intranet design, installation of the customized look on the acceptance server, and any product developments, installation of a test release of the Intranet/Extranet.
9
Validation, acceptance
10
Training
Training of Key users (referents) then technical administrators of the platform

A training cursus, to go further ...

The ergonomics of Silverpeas make it directly accessible to users. You don't need any training to take advantage of our platform. However, we are ready to share our expertise and our knowledge through a complete training cursus. We are an official registered training organization and costs of trainings may be covered by your professional branch.
Discover our training cursus

Graphic customization

  • Skin Choisy
  • Skin Cerfal
  • skin orly
  • skin fne
  • look michelin

A level of support that adapts to your needs (hosting or On-premise)

SILVER

3000€/year

1 authorized support contact

GOLD

6000€/year

2 authorized support contacts

1 platform update per year (1)
Most popular option with our customers

PLATINIUM

10 000€/year

3 authorized support contacts

3 platform updates per year, with look support

ENTREPRISE

18 000€/year

5 authorized support contacts

6 platform updates per year, with full support for specifics

Annual health check-up

All media open rights to:

  • The extranet which gives you access to your project space, documentation, forums and FAQ
  • Redmine, our support platform which allows the authorized contact to bug correction requests, evolution requests and follow the product roadmap.

Starting with the GOLD level, live support is provided by email and telephone from Monday to Friday, 8:30 a.m. to 12 p.m. and 2 p.m. to 7:00 p.m.

(1) Excluding specific (Look, workflow)

 

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